Stamped Into Submission: The Quiet Psychological Warfare of Loyalty Programs and the $3.50 Muffin That Cost You Everything
You have 847 unredeemed points. They expire tomorrow. This is not an accident. A deep investigation into how America's coffee shops and restaurant chains turned a flimsy cardboard card into the most sophisticated emotional manipulation apparatus since the invention of the 'but wait, there's more' infomercial.